Frequently Asked Questions
Everything you need to know about brewing the perfect cup at home.
How do you ensure the freshness of your coffee beans?
We roast our beans in small batches and ship them within 48 hours of roasting. Each bag features a one-way degassing valve and a resealable zipper to maintain peak flavor profile and aroma.
What is your shipping policy and delivery timeline?
We offer standard shipping across the continental US, typically arriving within 3-5 business days. Orders over $50 qualify for free shipping, while flat-rate shipping applies to smaller orders.
Can I return coffee if I am not satisfied with the taste?
Due to the perishable nature of coffee, we cannot accept returns on opened bags. However, if you are unhappy with your purchase, please contact our support team within 14 days and we will make it right with a replacement or store credit.
Do you offer coffee subscriptions?
Yes! Our 'Brew Better' subscription allows you to choose your favorite blends and delivery frequency. Subscribers save 15% on every order and can pause or cancel at any time through their account dashboard.
Are your coffee beans ethically sourced?
Absolutely. Simply Good Coffee works directly with sustainable farms and cooperatives that prioritize fair wages and environmentally friendly farming practices.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.